Shipping
We deliver to all international and domestic destinations serviced by Pos Malaysia. Each order placed will be sent to only one address to be specified at time of ordering. Please check your delivery address before you complete the checkout process.
We offer the following delivery options:
1. Store pick-up
2. Registered mail
3. Flat rate shipping
You can contact or email us if you require express shipping and we will send you a separate quote. Remember to choose the shipping mode you prefer during checkout. Orders will generally be despatched within the next working day of order receipt. We will contact you by email if we are unable to deliver any order items due to unforeseen circumstances. The order item can be delivered separately once available, exchanged for another item of equal value, or cancelled and refunded based on mutual agreement by both parties.
Please notify us in writing of items not received within a reasonable period. A replacement will be sent if, after a trace, it is determined that it is the fault of Integra Creative Media Sdn. Bhd.
We offer the following delivery options:
1. Store pick-up
- Select this option if you can pick your books up from our store.
- Please do indicate the planned date/time that you intend to perform the pickup in the order comments during checkout. This is to ensure we can get your order items ready.
- You can also arrange for someone you trust to do the pick-up. Please notify us in writing and provide identification details of your representative such as name and IC number.
2. Registered mail
- Orders will generally be despatched within the next day of order receipt.
- Orders are shipped by Pos Malaysia registered mail (Pos Daftar service) or PosLaju.
- The shipping costs will be automatically calculated upon checkout based on the delivery address provided.
- Shipping costs will then be added to the total amount payable for the order.
- This is the most economical form of delivery we offer. Delivery time is estimated per Pos Malaysia guidelines. Do note however that delivery to some international destinations can take up to four (4) weeks or more.
3. Flat rate shipping
- A flat rate of RM5.00 for shipping applies for all deliveries within Malaysia.
- This is the default shipping method during checkout for deliveries in Malaysia.
You can contact or email us if you require express shipping and we will send you a separate quote. Remember to choose the shipping mode you prefer during checkout. Orders will generally be despatched within the next working day of order receipt. We will contact you by email if we are unable to deliver any order items due to unforeseen circumstances. The order item can be delivered separately once available, exchanged for another item of equal value, or cancelled and refunded based on mutual agreement by both parties.
Please notify us in writing of items not received within a reasonable period. A replacement will be sent if, after a trace, it is determined that it is the fault of Integra Creative Media Sdn. Bhd.
Returns
We will accept returns for purchases sent back
and received by us within
14 days of receipt of the shipment on the following conditions:
In order to return an item, please contact us by email to request the return. Return items should be delivered to our store at the following address:
Oyez! Art & Books,
Lobby, Bangsar Puteri,
Jalan Medang Serai, Bukit Bandaraya,
59100 Kuala Lumpur.
Please do read through our terms & conditions for further details.
- Incorrect or defective item(s) delivered; and
- The items returned to us are in its original condition.
In order to return an item, please contact us by email to request the return. Return items should be delivered to our store at the following address:
Oyez! Art & Books,
Lobby, Bangsar Puteri,
Jalan Medang Serai, Bukit Bandaraya,
59100 Kuala Lumpur.
Please do read through our terms & conditions for further details.
